About Us
About US
About NOW® Foods Products
Our Guarantee
Security And Privacy
How to Shop
Phone Orders
Mail Orders
Payment Options
Shipping and Handling
Free Shipping Policy
RETURN Policy
Auto Ship
Back Orders
Questions
Disclaimer
Contact Information
Our Company (back to Top)
Welcome To TheCatalog.com, worldwide distributors of NOW® Foods Products. TheCatalog.com is a division of Health Genesis Corporation. We are located in Bay Harbor Islands, Florida, USA, and since 1997 we have selected the most qualified chemists, doctors and bio-engineers to bring world class quality and purity into each nutritional supplement we promote. Our Mission is to favorably contribute to nutrition and health through development, production and marketing of natural products with the utmost in quality. We offer the highest quality products at the lowest possible prices. TheCatalog.com is not owned or managed in any way by NOW Foods, Bloomingdale, IL.
About Us (back to Top)
NOW® Foods has been serving health-conscious consumers with quality products and affordable prices since 1968. At NOW® Foods, their high standard and attention to detail significantly contribute to their manufacturing and distribution operations. Beginning with the purchase of raw materials, NOW® assures product quality by dealing only with experienced reputable vendors, many of whom are GMP, organic and/or ISO 2000 certified.
Over time, NOW® has formed lasting relationships with many of these suppliers based on their ability to consistently supply them with superior products of uncompromised quality. All of their vendors are required to provide detailed specification sheets and lot specific certificates of analysis. In considering a new vendor's product, their standards are very strict and involve ten different departments in making quality determinations about the new materials. As a result, whatever NOW® Foods' product you purchase, you can be assured it began with only the highest quality raw materials - without exception.
NOW® Foods' Receiving Department guarantees all our inbound packaging and raw materials are 100% free of all product damage, including pest contamination. Additionally, the department ensures all products are accurately identified and quality control sampled with organic certified products noted.
Before any raw materials are used for manufacturing, they are staged in a quarantine area until approved by their Quality Control Department for compliance with NOW® Foods' stringent product specification standards. Depending on their unique storage requirements, all raw materials are then stored either in their climate controlled warehouse or in refrigerator and freezer units prior to their use in manufacturing. They are stored according to quantity, lot number and, most importantly, stock rotation.
- You Get What You Pay For
- Quality Controlled
- NNFA TRU-LABEL Program
- Consumerlab.com
- Trademarked Products
- GMP Status
- Doctor Recommended
OUR GUARANTEE (back to Top)
TheCatalog.com distributes NOW® Foods products with one aim in mind: Your complete satisfaction. If you are unhappy with your purchase through TheCatalog.com, for any reason, return it to us within 30 days for a complete refund or exchange. Mail returns to:
TheCatalog
c/o NOW® Foods Products Division
13275 NE 16TH AVE
NORTH MIAMI, FL 33161
SECURITY AND PRIVACY (back to Top)
We guarantee that your purchase is encrypted for your security. TheCatalog is a secure web site which provides you with worry free credit card transactions. We do not not share your personal information with any other company or organization.
HOW TO SHOP (back to Top)
There are several ways to find products:
- Use the search by brand drop down menu at the top of the page or by clicking on the 'Brands A-Z' section on the main page.
- Type a keyword in the search box and click on "search". You can also type in a nutrient, a brand, an herb, or the name of a product to find a specific item. This will bring up a list of product names that contain the relevant keyword. Scan through the list of products and click on the one of interest.
- When selecting "All Brands ", and selecting a specific brand, an index of products corresponding to that particular line will be displayed. Simply click on the product of interest corresponding to your favorite brand and select the "buy" button.
- Adding to your shopping cart
- You can add items to your shopping cart by clicking the 'buy' button. Check the content(s) of your cart at any time by clicking the 'My Cart' button on the rigth column, or on the 'View Cart' icon on the top right-hand corner of our HOME page.
PHONE ORDERS (back to Top)
Phone orders will be accepted Monday through Friday, 9 am - 6 pm EST at 1-800-595-6593 (Toll Free inside the U.S. and Canada). Outside the U.S., dial (305) 861-0898.
MAIL ORDERS (back to Top)
Download our order form in 'MICROSOFT WORD FORMAT' , print, then send to:
TheCatalog
c/o Health Genesis Corp.
13275 NE 16TH AVE
NORTH MIAMI, FL 33161 USA
PAYMENT OPTIONS (back to Top)
All major credit cards will be accepted for online, fax, or mail orders. We accept Visa, Mastercard, Discover, and American Express. Mail Orders may also be paid by check or money order. Orders will not be shipped until check clears.
SHIPPING AND HANDLING/FREE SHIPPING POLICY (back to Top)
Shipping & handling is only $5.95 per order within the Continental U.S. only, excluding APO/MILITARY addresses, P.O. Boxes, Hawaii, Alaska and Puerto Rico, Samoa, Guam, and the U.S. Virgin Islands. All orders ship within 2-3 Business days. Orders shipped to P.O. Boxes, APO/MILITARY addresses, Hawaii, Alaska and Puerto Rico, Samoa, Guam, and the U.S. Virgin Islands are subject to additional charges.
FREE SHIPPING POLICY: TheCatalog.com offers free shipping for orders worth over $75.00 regardless of size or weight within the 48 contiguous states of United States of America, via First Class, United States Priority Mail, United States Parcel Post, United Parcel Service (UPS), or FedEx. The following conditions and exceptions apply:
On free shipping offers, we reserve the right to choose the shipping method. Orders may be shipped via UPS or United States Postal Serivce (USPS) at our discretion. A minimum of US$31.63 will be collected for overnight delivery. Note that additional shipping charges may apply when using UPS Next Day Air and UPS Saturday Delivery. ALL items weighing 2 LBS or more will be charged Next Day Air shipping costs based on actual weight and destination. All international orders are subject to additional shipping charges.
ORDERS INSIDE THE US: All orders under $75 will be charged a minimum of $5.95 the time of placing the order and you will be able to see it before completing the order (except if you choose FREE SHIPPING from the "Shipping Options" tab). If you choose "Free Shipping" and your order does not qualify for free shipping (see conditions/exceptions above for non-continental states and PO BOXES), shipping charges will be charged and later appear on your final invoice.
WHEN SHIPPING OUTSIDE THE U.S., all orders are insured because, without it, we cannot guarantee delivery or cover damages, if any. All packages are sent via either USPS , UPS, or DHL (unless otherwise instructed by customer). Orders delivered outside the continental United States will be charged USPS EXPRESS shipping and handling costs. Charges are based on the weight and destination. All packages are sent as non-prescription nutritional supplements for private use only. So far, all orders have been accepted in ALL continents. All orders are usually shipped within 24-72 hours.
We do not accept COD (cash on delivery) orders.
TheCatalog.com distributes NOW® Foods products with one aim in mind: Your complete satisfaction. If you are unhappy with your purchase through TheCatalog.com, return it to us within 30 days for a complete refund or exchange. The following conditions apply:
- All returns must be pre-authorized. Please contact us either by telephone or email prior to returning any merchandise. Returns without a "Return Authorization Number" will not be issued a refund/exchange.
- Absolutely no refunds on bulk items, including but not limited to any food or non-food item weighing more than 10 LBS.
SHIPPING FEES. If your original purchase qualified for FREE shipping and you choose to return any part or all of the order, you will be still responsible to pay for any shipping and handling costs that we have already incurred to ship the product(s) to you.
Unopened or opened products can be returned for a full refund of the purchase price (except bulk items - see above), and all items must be in their original packaging. Products must be shipped back to HEALTH GENESIS CORP at the customers' expense.
DAMAGED MERCHANDISE. You must notify us immediately if any product is received either damaged or defective. We will immediately replace any damaged or defective merchandise and a "Return Label" will be enclosed for the defective items to be returned back to us. If you wish to return any damaged or defective merchandise for a full refund, you must do so within 30 days and at your own expense. Remember, we offer to replace the damaged items at our expense, but all voluntary returns must be shipped at the customer's expense.
All merchandise must be insured properly by the customer. Refunds will be issued only upon receipt of the returned products.
Shipping charges cannot be refunded. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds.
ABSOLUTELY no returns after 30 days from the date of receipt of merchandise.
After being granted a Return Authorization Number, Mail returns to:
TheCatalog.com
c/o Health Genesis Corp.
13275 NE 16TH AVE
NORTH MIAMI, FL 33161 USA
AUTO SHIP (back to Top)
Would you like to participate in our AutoShip Program? What this means is that we will automatically charge and ship your product(s) when you are running low and need to reorder. Please let us know if you are interested in Auto-Ship; if so we will use the same credit card that you give us when you place your first order (unless you advise us otherwise). Please let us know if you are interested in Auto-Ship by e-mailing admin@TheCatalog.com.
BACKORDERS (back to Top)
If items are unavailable for shipment, your order containing the in stock products will be shipped immediately and the remaining backorder will be credited to your credit card or bank account. Often times we will contact you and offer a similar or identical item in place of the backorder.
QUESTIONS? (back to Top)
Questions about using the web site, product availability, or shipping charges, should be sent to: admin@TheCatalog.com
DISCLAIMER (back to Top)
Unless otherwise indicated, the statements contained on the TheCatalog.com website have not been evaluated by the Food and Drug Administration. Information contained on the TheCatalog.com website is intended for the sole use of individuals using the website. It is not meant as a substitute for or alternative to information from health care practitioners. Please be informed that we are not qualified nor do we attempt to diagnose, treat, cure, or prevent any disease. If you are taking any medication or are under treatment for any disease, please consult your health care professional about potential interactions or other possible complications before taking any of these products. If you are pregnant or lactating, please consult with your health care professional before taking any medication or dietary supplements. TheCatalog.com does not represent or warrant that the information available through this site is accurate , complete, or current. Prices and availability are subject to change without notice.
CONTACT INFORMATION (back to Top)
TheCatalog.com
c/o Health Genesis Corp.
13275 NE 16TH AVE
NORTH MIAMI, FL 33161 USA
Toll Free (U.S./Canada): 1-877-342-5217 or 1-800-595-6593
Outside US dial: (305) 861 0898
Fax: (425) 871 4196
admin@TheCatalog.com
©2010 TheCatalog.com. All rights reserved.
